FREQUENTLY ASKED QUESTIONS
Last updated: October 2026
Welcome to the qudshb FAQ. Below you can find answers to common questions about our company, products, orders, shipping, returns and customer service.
Who operates qudshb?
qudshb is operated by JT ApS, a company registered in Denmark.
CVR: 21012300
Our business address is:
Pilevænget 2
8723 Løsning
Denmark
Phone: +45 43 43 81 54
Email: orregopaula767@gmail.com
Where are your products stocked?
Products sold through qudshb.shop are stocked at our business location:
Pilevænget 2, 8723 Løsning, Denmark.
Our registered business address and inventory location are the same.
Where are orders shipped from?
All orders placed through qudshb.shop are dispatched from Denmark.
Our physical dispatch location is:
Pilevænget 2
8723 Løsning
Denmark
Our registered business address, inventory location and dispatch location are the same.
How long does order processing take?
Orders are normally processed within 1–2 business days after successful payment.
Business days are Monday to Friday, excluding public holidays observed in Denmark.
How long does delivery take?
Estimated transit time after dispatch is generally 5–10 business days for supported delivery destinations.
The total estimated delivery time is therefore approximately:
1–2 business days processing + 5–10 business days transit = approximately 6–12 business days in total.
These estimates are not guaranteed delivery dates.
How much does shipping cost?
Any applicable shipping charge is displayed during checkout before payment is completed.
You can review the product price, shipping charge and total amount before submitting your order.
Will I receive tracking information?
Where tracking is available, we will provide a tracking number or tracking link after your order has been dispatched.
Please allow some time for tracking information to become active in the carrier’s system.
Can I change my delivery address?
If you notice an error in your delivery address, contact us as soon as possible at:
We will try to assist where possible.
Once an order has been dispatched, changing the delivery address may no longer be possible.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery period, contact us at orregopaula767@gmail.com.
Please include your order number.
We will review the available tracking information and, where appropriate, contact the carrier.
What should I do if my parcel is lost?
If tracking indicates a serious delivery problem or the carrier confirms that a shipment has been lost, please contact us.
We will review the circumstances and provide an appropriate solution in accordance with applicable consumer law and our store policies.
What should I do if my product arrives damaged?
Contact us as soon as reasonably possible at orregopaula767@gmail.com.
Please include:
- your order number;
- a description of the problem;
- photographs of the product;
- photographs of the packaging where possible.
We will review the issue and provide an appropriate solution.
What if I receive the wrong product?
Please contact us at orregopaula767@gmail.com and include your order number and photographs where relevant.
We will review the order and provide an appropriate remedy.
Can I return a product?
Customers may have statutory withdrawal and return rights under applicable consumer law.
Where EU statutory withdrawal rights apply, qualifying online purchases generally have a 14-day withdrawal period, unless a statutory exception applies.
Please read our Return & Refund Policy for the complete conditions and return procedure.
Who pays for return shipping?
For an ordinary change-of-mind return, customers may be responsible for the direct return shipping cost where permitted by applicable law.
Where a product is defective, damaged, incorrect or otherwise non-conforming, return costs will be handled in accordance with applicable consumer law.
Please contact us before returning an item.
Can discounted products be returned?
A discounted or promotional price does not remove mandatory statutory consumer rights that apply to the purchase.
Please refer to our Return & Refund Policy for full details.
Can I cancel an order?
If you want to cancel an order before it has been dispatched, contact us as soon as possible at:
We will try to stop processing where reasonably possible, but cancellation cannot be guaranteed once the order has entered the dispatch process.
What payment methods do you accept?
The payment methods currently available for your order are displayed during checkout.
Customers should use only payment methods offered through the official qudshb.shop checkout.
Are the prices shown on the website final?
The applicable product price is displayed before the customer completes the purchase.
Any applicable shipping charges or other mandatory seller-side charges are displayed before payment is submitted.
How can I contact customer service?
You can contact us using the following details:
JT ApS
Trading name: qudshb
CVR: 21012300
Pilevænget 2
8723 Løsning
Denmark
Phone: +45 43 43 81 54
Email: orregopaula767@gmail.com